How do I Import my Contacts?

One of the first things to do when getting started is to import your existing contact database. 

1- Click on "Welcome, {your name}" located on your top right-hand corner, then click "Profile" from the dropdown menu

2- Click on the button "Import New Contacts"

• 1- Import file MUST be saved as a CSV format
• 2- MAX count of rows would be 1,000 (per import file)
• 3- MAX count of columns would be 26 (columns A through Z) (per import file)
• 4- Each column should include unique, single values and special characters should be removed.
• 5- To import multiple tags, include all tags within one column. Separate each tag with a comma
• 6- LionDesk field "Contact Status" will only accept values of New, Active, Prospecting, Closed/Inactive, or Future
• 7- LionDesk fields can only be selected once (Exception is notes)
• 8- LionDesk field "Notes" can be multiple times
• 9- Columns that are not found as LionDesk fields can be imported as notes
• 10- Any custom field created can also be used for import 

Reminder: There must be a "first name" field for contacts to import.

3- Click "Choose File" to find the import file on your desktop 

4- Select your file and then click on "Open" 

5- Click "Continue to Step 2" 

6- On the right hand side, you will be able to see all of your file's columns and match them to the fields available in LionDesk. 

• Match up your fields – “First Name” to “First Name”; “Last Name” to “Last Name” ; “Email” to “Email”, and so forth

NOTE: You must select a value for each column otherwise, no information from that column will be imported. a list of all the LionDesk fields available for import (Any custom fields are also importable, not listed below. Custom fields are user account specific.)

First Name Last Name Email Address Secondary Email Mobile Phone Home Phone Office Phone Company Birthday Anniversary

Source Contact Type Contact Status Hotness  Tag Spouse Name (first and last) Spouse Email Spouse Phone Spouse Birthday Date Created

Home Address Line1 Home Address Line2 Home City Home State Home Zip Office Address Line 1 Office Address Line 2 Office City Office State Office Zip     Notes

For a sample import file, please click on the attachment file "Import Sample" at the bottom of the article.

7- At the bottom of your file mapping, click on "Import All Data"

8- Give it a 90 seconds and your contacts will now be in your Contacts tab! Congrats! You are a real PRO


Syncing Your Google Contacts

1- Make sure your LionDesk account is connected to your Google account.

2- Click on "Import Google Contacts"

3- A new window will appear that gives you the option to select how you want your contacts synced

4- If you are syncing for the very first time: Select 'One Time Sync'.

• Select either 'One-Way', or 'Two-Way'
  One-Way= information will be pulled from Google and displayed in LionDesk
  Two- Way= any updates within LionDesk for a Google contact will be pushed back into Google
• Use the dropdown for the Google Contact Groups you would like to import into LionDesk
• Select New, All, or From Date
  If New, then only contacts from here on forward will be imported.
  All = every contact in your groups selected
  From Date = contacts that were created in google after that particular date
• Click "Run Manual Sync Now" to begin your sync

5- Once you have synced once, you can setup a recurring sync that will run 4 times a day

• Select 'Set Automatic Sync'
• Select 'One-Way', or 'Two-Way'
• Choose your groups you wish to pull from Google
• Click "Run Manual Sync Now"

6- You're all done. Painless, right? Please check your contacts page to see if contacts were successfully added