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How do I Unclaim a Lead and Assign it to Another Agent?

To Unclaim a Lead :

1- Go to the main Contact Page

2- Click on the name of the Contact you want to assign to another agent.

3- The personal Profile page of the contact will appear

4- Click the green pencil next to "assigned to" 

5- A window will open

6- From the dropdown box, choose the team member you wish to assign to the lead

7- When finished click "Update Assigned"

 

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