The Contact Activity Log tracks and logs the communication between you and your contact. You can see all the activity of the sent emails and text messages that are sent out via LionDesk, whether those emails have been Sent, Opened or Clicked, as well as the tracking of the Click-To-Call features.
1- To access your contact's activity timeline you need to access your contacts profile by first going under your "Contacts" tab within your LionDesk navigation bar
2- Search for the contact that you want in your contact table.
3- Click on the contact's name to access their profile, and the "Contact Activity Timeline" will be located to the right of the contact's profile.
Shows all the Sent, Opened, Clicked emails with their content, as well as the Click-To-Call and Texts tracking.
This display the comments that you have manually added for your contact.
Displays all the Emails or Texts with their content sent via LionDesk to the contact
Displays just the emails that were opened by your contact.
Shows you which link in the e-mail was clicked on by the contact
Displays all the calls made from LionDesk to the Contact.
Displays all the texts made from LionDesk to the Contact
Though LionDesk does not have a Direct Mail feature, you can manually log and keep track of your direct mail interactions with you contact.
Displays all the website activity made by contact.