1- To access your email reporting section in LionDesk select "Reporting" from the navigation bar
2- Then select the "Email Reporting" tab. In the "Email Reporting" section there will be several different areas that explain the reporting within your account.
For a full view of your LionDesk emailing statistics, go to your Reporting section and click on the "Email Reporting" tab. This has information on all the emails you've sent, which have been opened, if you’ve received spam reports, how many people have unsubscribed, and your email reputation.
Your email reputation is a score from 0 to 100 that rates how well your emails are received. Your score is calculated by successfully delivered emails compared to the ratio of spam complaints and unsubscribes you’ve received. For more about email reputation visit our other article here.
Search by email
You search for contacts that have unsubscribed, and even narrow it down to specific dates. When you use this search technique, you can see how well your emails are received. There are columns for the number of times your leads have opened or clicked within an email. This is a fast and easy way to see which emails are the most effective.
Select the number of opens and clicks to see the specific times when people are engaging with your emails. Now you can start forming an idea of not only which emails are working, but what times are the best to send out your emails. Keep these times in mind as you choose when the emails of your drip campaigns are sent out. You can send these drip emails out at precise times by selecting the "Specific Date" timing option.
This is also an opportunity to see which of your contacts have unsubscribed from you, have reported spam, or simply aren't opening any emails you've sent. While you may not want to delete them and lose their contact information permanently, these are more than likely leads you don't need to be spending too much time on.
When a contact unsubscribes from your emails, it is a two step process for the contact. When they click "unsubscribe" you will get a notification that they tried to unsubscribe, which will give you a chance to try to win back that contact or use another method of contacting them. When the contact clicks "unsubscribe" they then have to confirm it in the window that appears in their browser to fully complete the unsubscribing process.
- If a lead unsubscribes by accident, they would need to email support to confirm that they wish to be resubscribed to the agent's mailing list.
- If a lead unsubscribes from the assigned agent, then the lead owner would also be unable to contact the lead, along with any team members. Leads are unsubscribing from the company or a team as a whole, not just the single agent who contacted them. If the lead wishes to be resubscribed, they would need to email support.